What is the calling card ?
It is a prepaid calling card. It is the fiber optic system with a good sound quality. You can buy in the small amount of money: start from $10.00-$20.00 per card. Then you will get a PIN number, toll-free number to use PIN, and customer service telephone number for each card. If you use it until it has no amount of money, you may buy a new card and you will get a new pin number.
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Why should I use calling card?
There are many advantages of calling cards over normal long-distance call service:
1. Cheapest call rate to Philippines. With one-fixed low rate 24/7, you can make a call at anytime.
2. Convenience. You can use it on any phone in the US.
3. Budget Control. Eliminate your monthly international phone bills, allowing you to exercise maximum control over your money.
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How can I buy the calling card ?
Our buying system is very simple & 100% safe for all customers.

1. You can select the type and the number of cards you wish to buy.
2. Press "Add to Cart" for that cart to add it into our shopping cart.
3. You can continue to Add more and more until you satisfy.
4. When you need to check out, Press "Check out with security" button. ( If you have any problem with it, press the back button of your web browser ( IE or Netscape) and you can use our standard server by pressing at " Standard Server" to check out. )
5. Fill the payment form: a credit card or check.
6. After we process your credit card, If you pay by credit card and your credit is verified, you will get PIN code immediately.
7. If a check, we will send a pin no. after we process your check. It takes about 5 business day after we get your check.
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What should I do if I want to pay by check?
First of all, you have to buy from website as normal but you have to choose "pay by check" option. Then you should get confirmation e-mail with invoice no. on that e-mail. After that you can write your check ( Please do not forget write your invoice no. on your check ) and send to us. After we process your check, we will send you a pin no. within 24 hrs. by e-mail.
Please send your check to :

Our Address

Philtel.com,Inc.
382 N. Lemon Ave. #221,
Walnut, CA 91789

Check Payable to : Philtel.com,Inc.
Note: Please do not forget write your invoice no. on your check

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Do you use secured server ?
Yes, we use the standard SSL (Secure Socket Layer) method from Verisign which 98 of the Fortune 100 companies on the Internet, along with 150,000 other leading e-commerce sites are using VeriSign Secure Server to boost their Web sales. Therefore,our web site provides you the complete shopping system with safe.
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How can I order it? I've tried to purchase it via the web site but I couldn't get through the process.
Due to the problem, when you check out, you will see the button "Check out with Security". Actually, if your PC is stand alone, it should be ok. But the problem may occur if your computer is running on network with firewall. For this reason, you'll see the next line shown that If you receive an error message when you try to use our secure server, please hit the back button on your browser to return to this page and continue on our button "Standard Server". Please try that way which it should go through. If you still cannot order by our system, please let us know. We are very appreciated to contact you via phone as soon as possible.
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What should I do if I have a problem with my call such as sound quality, difficult to connect and etc.?
If you have technical problems, please contact directly to customer services for each calling card company.

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What can I do if I have a problem with my order?
Please go to our contact us page, and please give us your invoice no. for tracking purpose. We are willing to assist you as many as we can. We will reply you back within 24 hrs.
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What is the calling card ?
It is a prepaid calling card. It is the fiber optic system with a good sound quality. You can buy in US$10.00-US$20.00 per card. Then you will get a PIN number, toll-free number to use PIN, and customer service telephone number for each card. If you use it until it has no amount of money, you may buy a new card and you will get a new pin number.
Return to Top

Why should I use calling card?
There are many advantages of calling cards over normal long-distance call service:
1. Cheapest call rate to Philippines. With one-fixed low rate 24/7, you can make a call at anytime.
2. Convenience. You can use it on any touch tone phone in your country.
3. Budget Control. Eliminate your monthly international phone bills, allowing you to exercise maximum control over your money.
Return to Top

How can I buy the calling card ?
Our buying system is very simple & 100% safe for all customers.

1. You can select the type and the number of cards you wish to buy.
2. Press "Add to Cart" for that cart to add it into our shopping cart.
3. You can continue to Add more and more until you satisfy.
4. When you need to check out, Press "Check out with security" button. ( If you have any problem with it, press the back button of your web browser ( IE or Netscape) and you can use our standard server by pressing at " Standard Server" to check out. )
5. Fill the payment form: a credit card or check.
6. After we process your credit card, If you pay by credit card and your credit is verified, you will get PIN code immediately.
7. If a check, we will send a pin no. after we process your check. It takes about 5 business day after we get your check.
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What should I do if I want to pay by check?
Although we accept check payment (in US dollars), we recommend that you make a purchase with credit card. This is for your convenience, and it will help avoid delay that might occur.

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Do you use secured server ?
Yes, we use the standard SSL (Secure Socket Layer) method from Verisign which 98 of the Fortune 100 companies on the Internet, along with 150,000 other leading e-commerce sites are using VeriSign Secure Server to boost their Web sales. Therefore,our web site provides you the complete shopping system with safe.
Return to Top

How can I order it? I've tried to purchase it via the web site but I couldn't get through the process.
Due to the problem, when you check out, you will see the button "Check out with Security". Actually, if your PC is stand alone, it should be ok. But the problem may occur if your computer is running on network with firewall. For this reason, you'll see the next line shown that If you receive an error message when you try to use our secure server, please hit the back button on your browser to return to this page and continue on our button "Standard Server". Please try that way which it should go through. If you still cannot order by our system, please let us know. We are very appreciated to contact you via phone as soon as possible.
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What should I do if I have a problem with my call such as sound quality, difficult to connect and etc.?
If you have technical problems, please contact directly to Philtel.com customer service at sales@philtel.com.
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What can I do if I have a problem with my order?
Please go to our contact us page, and please give us your invoice no. for tracking purpose. We are willing to assist you as many as we can. We will reply you back within 24 hrs.
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Shopping Cart Problem
I just placed an order, but why can't I see anything in my cart ?
Possible cause :
1. You may be using an old or unsupported browser. We recommend that you use:
- Internet Explorer ( IE ) 5.5 or Higher
- Netscape 6.2 or Higher
- Opera 7.0 or Higher
- Mozilla 1.3 or Higher

   At this time, we do not support AOL and firewall setting

2. Check your Privacy Settings by following the steps below:
( The Privacy default should be set to Medium, if it is not please set to medium ).
- In Internet Explore, click the Tools menu.
- Click Internet Connection.
- Click Privacy
- If there is an options to select the Privacy level, just set it to "Medium".
   If there are only the buttons to select, just click on "Default".
   It should show the option for you to set the Privacy to Medium.
Please see Privacy Configuration here

3. If you get an error message "privacy setting error or shopping cart is empty," please delete all Cookies by clicking the Tools menu, and selecting "Internet Options" or delete all Temporary Internet files.
- In Internet Explore, click the Tools menu.
- Click Internet Connection.
- In "Temporary Internet files"
- Click on Delete Cookies...
Please see Cookies Configuration here
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What is Philtel.com! Membership
Philtel.com! Membership is your passport to special benefits and services on Philtel.com such as purchase phonecard in discount price, get free 100 points for first time sign up!!! and get a chance to join in Philtel.com! Points for get many free rewards -FREE Palm V, Ck-be, Baby-G and a lot of more!!! All of these exclusively for Philtel.com Member only. Sign up NOW!!!
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What are Philtel.com! Points ?
Philtel.com Points is our way of saying "thanks" for being Philtel.com Member and shopping at Philtel.com. For every dollar you spend at Philtel.com, you'll earn points redeemable for getting rewards.
Once you enroll in our membership program, get free 100 points!!!

Visit Philtel.com! Points anytime to view your balance, find new ways to get points or redeem your rewards!!!

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How do I join Philtel.com! Points ?
Just be Philtel.com member, get free 100 points!!! start accruing points for get rewards!!!
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Does it cost any money to become a member of Philtel.com Membership?
No. Philtel.com Membership is absolutely free!!!
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How do I earn Philtel.com! Points ?
To begin earning points, just enroll in Philtel.com! Membership and continue shopping with Philtel.com! as you already do. Plus, sign up for a Philtel.com! membership get free 100 points!!! and earn 2 points/dollar on all your purchases!
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How do I know when I've earned points ?
When you earn points, every points are credited to your account automatically. As a registered Philtel.com! member, you'll be able to view your points balance when you are log in to Philtel.com! Points
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How do I check my points balance ?
To check your points balance, visit Philtel.com! Points and view your balance in the left column. Moreover, you can update or edit your profile, redeem rewards and change your password at anytime you want!!!
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How do I redeem my points for my rewards?
Once you've earned enough points to qualify for a specific reward level, you may redeem points at the Rewards Catalog. After you select your reward, we will process your request and your points will be deducted upon the conclusion of that transaction.
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When will my points expire?
Your points will expire on the first day of the month one year after you be our member. For example,
if you sign up on October 16th, 2003, they expire on November 1, 2004.
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Do I have to redeem all of my points at once?
No. You may redeem some of your points for one reward, and save the rest for another time.
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How long will it take to receive my rewards?
Your rewards will be processed for delivery as soon as you redeem your points in Philtel.com! Points. In some cases, however, shipment of your rewards could take 4-6 weeks.
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Can I combine points if I have more than one Philtel.com account or give points to friends as gifts?
Unfortunately, you may not combine points from different accounts or give points to friends.
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What can I redeem with my points?
You may redeem points for any item in the Philtel.com Rewards Catalog.
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Whom do I contact if I don't agree with the number of points listed in my account?
As with any question about your account, you may contact a Philtel.com Customer Service anytime by sending an e-mail to sales@philtel.com
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Sign up NOW!!!

How do I earn cash?
If you have your homepage or web site, you can post Philtel.com's banner in to your homepage or web site.When someone click through your banner (which has your partner code inside) and buys calling card from our site, you will receive 5 percent of net sale. We process the order, ship the calling card and handle billing.You do not have to do anything just post our banner! Is it not the easiest way to earn cash? Click here to tell me more
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I do not have web site and homepage, how do I earn cash?
If you do not have both of them, all you need is an email address!You can earn by sending email to introduce Philtel.com to your friends, family members, or colleagues.We create a link that you can place directly into your email. When you send email they click on this link, which is a short line of text, and go directly to Philtel.com.If they place an order for calling card, you will receive 5 percent of the net sale. If you do not have an email account, you can sign up at email.com hotmail.com yahoo.com to get a free e-mail address. Click here to tell me more
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Does it cost anything?
No, it's free! In fact, we pay you! Everytime a customer you refer buys from our site you earn 5 percent of the sale.You are free to cancel at any time.
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How can I keep track of what I sell?
We make it easy! You can check two simple reports, "sales" and "earnings", available online to see how much you sold. The sales report will show the number of orders, and the amount of money generated through your links, and the earnings report will show the number of orders(and dollar value) that have been sold and how much you have earned. You can run a report for whatever time period you choose.
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When will I be paid?
You will be paid every month, with the first month starting on the date you are accepted into the network. If your commission for any month is less than $10, the total amount will be carried to the next month. Once the total amount surpasses $10, a check or calling card will be sent to you at the end of the month for the complete amount owe up until the end of that month.
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What is spamming?
Spamming is sending unsolicited emails to people you don't know. Don't email strangers! That includes third parties, and speciality groups. It is rude, but also, if you include your links in any unsolicited bulk, junk, or spam email communications, you will become ineligible to receive any commissions from Philtel.com. and your participation in our program will be immediately canceled.
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What can I do if I have a problem with my order?
Please go to our contact us page, and please give us your invoice no. for tracking purpose. We are willing to assist you as many as we can. We will reply you back within 24 hrs.
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How do I contact Customer Support?
If your question for my EmailLink were not answeres in this Frequently Asked Questions page, you can email sales@philtel.com to get futher assistance.
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If you have a question regarding an order you placed on our web sit, or if you have any other service-related questions, please email us at sales@philtel.com. However, before emailing us, please be sure to review our extensive Frequently Asked Questions
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