What is Verified by Visa ?
Verified by Visa is a unique service that uses personal passwords to help protect Visa card numbers against unauthorized use. Once you activate your card, no one else can use your Visa card number at any participating online stores - without your personal password. Verified by Visa is available for select Visa cards from participating financial institutions.
Return to Top

Why should I sign up for Verified by Visa ?
Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can even happen.
Return to Top

How to register Verified by VISA ?
Go to your Visa Card Issuer's Verified by Visa registration web page. And follow this step, click here for more info.
Return to Top

How do I shop with Verified by Visa ?
When you pay with your Visa card, the Verified by Visa service is automatically extended to you at participating online stores. After you enter your Visa card number and submit your order, your personalized Verified by Visa window will appear. First, look for your Personal Message. Then, enter your password and click submit. Your identity will be verified and the purchase process will proceed.
Return to Top

What is a Personal Message ?
Your Personal Message appears in your password screen when you make purchases. When the Verified by Visa window appears during the purchase process you should always check to see that your Personal Message appears correctly. This confirms that it's an authentic Verified by Visa window.
Return to Top

How will the Online Store know that I have Verified by VISA ?
Participating online stores will automatically recognize your Visa Card number if you have registered it for Verified by Visa.

Return to Top

What can I do if I forget my password ?
If you forget your password, you may need to contact your card issuer customer service to re-set your password. Check with your Visa Card Issuer for details.
Return to Top

No Session
If you have got the message " No session " You can still make an order by clicking at "Check out with our Regular Secured". Or you can click at the " Important Note " which state in the top of the payment page. See the picture below.



Return to Top

Authentication Failed
If you have got the message "Authentication Failed or Authentication time out " Please check out with our "Regular Secured". Or you can click at the "Important Note" which state in the top of the payment page. See the picture below.



Return to Top

Invalid Password
If you have got the message "Invalid Password" Please contact your card issuer customer service for your password. Or you can click at the "Important Note" which state in the top of the payment page to continue the process. See the picture below.



Return to Top

Card Locked
If you have got the message below : You can still make an order by clicking at "Check out with our Regular Secured" and please contact the bank who issued the cards to solve your problem.



Return to Top

Active Your Account
If you have got the message below : please fill out your information again, and click Activate, you will have no problem with shopping online anymore.



Return to Top

If you have a question regarding an order you placed on our web sit, or if you have any other service-related questions, please email us at sales@philtel.com. However, before emailing us, please be sure to review our extensive Frequently Asked Questions
Return to Top